If your sled mechanism gets broken or has a problem, we will program a new one and ship it to you. Please tell us your clock's serial number: you can find it on the inside of the standoff on the 6 AM end. Enter it on the order's comments section please.
Also make sure we have the correct shipping address for you.
We will include a return shipping label so you can send us back the old one - we do in fact want to know what went wrong!
